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Data and Privacy Policy

You may have heard about the new General Data Protection Regulation (“GDPR”) that comes into effect on 25th May 2018. To help comply with GDPR consent requirements, we need to confirm that you would like to receive content from us.

Here at Phonics Stars™ we care about our customers and the content they receive. We know first-hand how crucial your trust is and we want you to tell us what to do with your data.

We have updated our privacy policy to make it easier to understand. Take a moment to review our privacy policy, but the main point never changes: We will protect your data.

What we’ve updated:

• We’ve made the policy clearer and easier to understand, so our customers know exactly what data we collect and how we use it.

• We have expanded on your rights, to make it clear what rights you can exercise on how we hold and use your data.

• We have included contact details of our Data Protection Officer, and the instances when you should contact them.

It may have been a little while since you signed up to Phonics Stars classes, and although we do not have a mailing list or have anyone subscribed to receive emails, we just wanted to check that you are still happy continue receiving our newsletters, general updates and promotions. We’d love to keep in touch, so we’re hoping you’ll say yes and stay and we may email you with relevant information!

With GDPR coming into effect on 25 May, we are working to align with the new regulations.

We respect your personal information. We don’t share your data and all your details are stored securely. If you are happy to say yes and receive emails from us please do complete the authorisation slip below.

Phonics Stars – Data and Privacy Policy

It’s important to us that you trust how we handle your personal information. Please read our policy to discover what data we collect and why, how we use the information we collect and the choices you have. We’ve tried to keep it clear and concise, however if you do have any questions, please get in touch.

Having your personal information allows us to do many things. We can contact you regarding classes, reply to email enquiries from you and contact you regarding your own children. We do not have any customers currently subscribed to a mailing list. However, we may wish to email you with a newsletter or upcoming events etc. we will give handouts during class and request your permission and email address if you do want us to keep in touch with you so we can inform you of any developments we think would interest you. Through this small data collection, we can better understand your needs and preferences, so we can improve and serve you more effectively.

Our Data Protection Policy

1. We will not collect or store any of your, or your customers, personal information unless it is permitted or required by applicable law.

2. Any personal information we hold or process will be kept up-to-date, and destroyed as soon as the reason for its collection or processing has lapsed.

The Information We Collect

We collect information to provide, maintain, and improve our products and services. The data we collect can help us in simple ways, such as having a contact phone number to communicate with you regarding class changes. Below we have listed full details on the information we collect, why we collect it, and the ways we use it.

When you book a child onto our classes, we collect personal information on the booking forms, which allows us to ensure we have correct contact details and important information regarding your children.

We collect your name and address to identify you. We collect your email and telephone number to send you to contact you such as if a class is cancelled or any up and coming special classes.

Where we have your permission, we will use your e-mail address to provide you with information on our products, services, promotions and special offers.

If you supply your email address, we will not pass your email to a third-party organisation, for example digital advertising networks such as Google and Facebook. Your email address will not be used for any other purpose and will not be held on file by ourselves or any third-parties after the reason for collecting it has lapsed.

We will at times monitor and record communications between you and our Phonics Stars Class Leader Team (including Facebook messages and emails) for quality assurance and compliance purposes.

We do not collect data on purchases made with us for marketing purposes, such as market analysis, customer segmenting, and conducting research on statistical and testing information. We do not use data to provide custom content that you are likely to find more interesting.

We do not make information available to third parties outside the European Union and comply with standard contractual clauses for the transfer of personal data as included in the EU Commission Decision of 5 February 2010 (2010/87/EC) if they are in countries that do not have an adequate level of personal data protection.

Your choices

You have the right to:

Access your information

Unsubscribe from receiving any emails or withdraw any other type of consent

Request a copy of your personal information that we hold

Correct or update your information

Delete your personal information, or restrict how we use your information, unless we are legally obliged not to

Alter your personal information so you are not identifiable

Lodge a complaint with your local data protection authority

For more information on these rights, or to exercise any of them, please contact our Data Protection Officer on fun@phonicsstars.co.uk

Please note, after opting out you may still receive messaging from us that is not based on the data we hold. For example, if you follow our social media accounts, you will continue to receive post updates from us in your newsfeed. You may also continue to receive advertising from us on search engines through pay-per-click and display advertising, as these are not based on data we hold.

Third-Parties

We will never sell your details to any third-party organisations.

The security of your transactions is extremely important to us. To prevent any details being seen by unauthorised persons, your transactions are protected throughout the payment process. We use a 128 bit SSL encryption to encrypt the information before it is sent to the payments processor.

Our website and emails will at times contain links to and from other websites in our networks, such as partners and affiliates. If you follow a link to any of these websites, please note they carry their own privacy policies, and we do not accept any responsibility or liability for these policies. We would recommend reading these policies before submitting any personal data to these websites.

Consent

Our Privacy Policy applies to all Phonics Stars™ families and parents who attend our classes current and previous.

Contact

If you have any queries about this Privacy Policy, or if the personal data we hold about you is not up to date, please contact our Data Protection Officer on fun@phonicsstars.co.uk.

If you have any feedback on our website or if you would like to make a complaint regarding our use of your personally identifiable information, we would appreciate if you could contact our Data Protection Officer on fun@phonicsstars.co.uk. Our DPO will endeavour to resolve any issues quickly and to your satisfaction.

This Privacy Policy is provided by phonicsstars.co.uk

We are a registered company in England and Wales. Our registered office address is: 2nd Floor, Regis House, 45 King William Street, London, EC4R 9AN